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Customer Success / Customer Service Representative

Company: Essential Service Provider Now Hiring
Location: Catonsville
Posted on: May 3, 2021

Job Description:

Job Description As a Customer Success Representative, you will play the vital role of being the primary relationship driver between our customers and our clients. You will accomplish this by developing world-class partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction. This entry-level role is best suited for someone who is passionate, empathetic, driven, and loves solving complex problems with grace and gusto. We are looking for someone who is outgoing, detail-oriented, works efficiently under pressure, and has an incredible knack for remaining calm and positive in all situations. More specifically, you will be: Handling a high volume of customer interactions and inquiries The first point of contact for both customers and partners Triaging incoming support issues, accurately diagnosing them, and handling escalations to the compliance team Acting as an advocate for our potential customers and providing them with outstanding service while resolving issues in a timely and efficient manner, identifying trends and inefficiencies to enhance the support process and improve the customer experience A product evangelist! Helping customers and partners use our products and services to enhance their household energy performance Whats in it for you: Tons of growth opportunities, with the ability to make an immediate impact and mold a career in the clean energy sector A fast-paced and fun work environment with an eclectic group of people Uncapped performance incentives You will excel if you are: A natural people person and relationship builder Passionate about being apart of a growing startup Tech-savvy and can quickly pick up sales/support tools An excellent communicator Friendly, optimistic, and have a caring demeanor Adept at working well under pressure and with tight deadlines Experienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative or customer retention

Keywords: Essential Service Provider Now Hiring, Catonsville , Customer Success / Customer Service Representative, Sales , Catonsville, Maryland

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