Customer Operations Analyst - (May - August 2023)

Company: PointClickCare
Location: Catonsville
Posted on: March 9, 2023

Job Description:

For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we've become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient's journey.For more information on PointClickCare, please connect with us on and . Position Type:Co-op Student Term: May 8 - August 23, 2023Reporting to the Director of Operations for Customer Success and Support, the Operations Analyst will be responsible for supporting all tasks and initiatives undertaken by the Operations team. You will be exposed to all areas of Customer Success and Support and will be working with a small team of highly skilled, committed and proactive individuals to develop relationships within these departments. You work will be on various ad-hoc operation tasks including but not limited to helping develop processes, complete workflow & documentation, develop data reports and business insights as required.Key Responsibilities:

• • Work with the team on developing robust processes and workflows
  • Documentation using various MS Office tools like PowerPoint, Excel and Word
  • Familiarize yourself with the internal CRM systems of record including NetSuite and Salesforce
  • Learning and developing reports using Excel and other tools as needed
  • Assisting the team with ad-hoc tasks around operations as neededRequired Experience:
    • • Some related experience with a professional organization
      • Excellent written and verbal communication skills
      • Strong logical, analytical and technical skills
      • Proactive attitude and strong relationship building/management skills
      • Ability to work independently and as a member of the team
      • Experience using MS Office including Word, Excel (pivot tables, vlookups), Outlook, PowerPoint
      • Previous experience using CRMs such as Netsuite and Salesforce is an asset
      • Previous experience using Power BI is an assetWhat's In It For Me:
        • • Familiarity with tools such as Visio, Power BI, Salesforce, NetSuite
          • Experience working with cross-functional teams to develop business solutions
          • Experience conducting product and data analysis
          • Opportunity to collaborate on projects and business areas that interest you
          • Grow your professional network through coffee connectsIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Keywords: PointClickCare, Catonsville , Customer Operations Analyst - (May - August 2023), Professions , Catonsville, Maryland