Learning Systems & Analytics Specialist

Company: PointClickCare
Location: Catonsville
Posted on: March 9, 2023

Job Description:

For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform.
With Collective Medical & Audacious Inquiry, we've become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient's journey.
For more information on PointClickCare, please connect with us on and .
Position Location: Remote, North America
Position Summary: The Learning Systems & Analytics Specialist plays an active role in shaping and executing learning technology strategies that contribute towards our organization's learning culture and ecosystem. This role serves as a subject matter expert in learning platform functionality and capability, learning ecosystems, learning development, learning data and analytics, learning record stores, and xAPI. They are a collaborative, analytical, and creative leader for organization-wide learning and evaluation efforts. The Learning Systems & Analytics Specialist support the leadership and management teams toward a deepened learning orientation and will support the intentional use of data and insights to inform decision-making about strategy and programs. This person will help to foster a culture of evaluation, reflection, and learning to strengthen the agency's creation of meaningful social change aligned with its priorities and mission. Learning Platforms:

• Participate in strategic decisions on learning platforms and technologies in support of PointClickCare's learning ecosystem.
• Work with CTS and HR Systems to ensure integration and interoperability between learning platforms.
• Lead the optimization of current learning platforms and the introduction of enhanced functionality.
• Consult with Learning Program Managers and Instructional Designer & Developers on best practice usage of learning platforms
• Research literature and work with learning technology vendor(s) to leverage the platform(s), increase adoption, identify best practices, and make recommendations to leadership.
• Manage system releases including coordination with training initiatives, configuration, communication, and implementation.
• Provide technical support for learning platforms, track escalated issues and forward to vendor as needed; inform users of resolution.
• Provide system training as needed.Learning Systems Governance:
  • Responsible for creating and maintaining a Learning Systems Governance framework
  • Governance will guidance, structure, and boundaries for a cross-departmental team to operate, communicate and make decisions.
  • The governance structure will be reviewed at regular intervals to ensure continued alignment with business needs. Learning Systems Governance Will:
    • Empower and ensures that the right people at the right level are making the right decisions
    • Improved decision making: known decision points, escalation points, and remediation paths
    • Faster resolution of issues
    • Manages risks to LMS, LXP & LRS
    • Creates better quality assurance for the LMS, LXP & LRS
    • Assures LMS, LXP, & LRS alignment with learning strategies and vision
    • Establishes standards and collaboration amongst different learning teams
    • Creates a history of why things have been done
    • Will create key governance policies for administration within the LMS, LXP, & LRS under 3 key areas: Security roles and permission, support structure, and communication.Learning Data:
      • Work in close cooperation with the Learning & Development Directors to support the creation of a learning data & analytics framework in support of the learning ecosystem that allows data-based decision making.
      • Set standards for capturing and utilizing business, academic, learning and predictive analytics.
      • Identifies and implements strategies to improve the quality of learning data.
      • Work to develop data models by standardizing data definitions, vocabularies, data transport mechanisms, and methods of storing and validating data.
      • Work to create a single source of truth for learning data through the adoption of a learning record store and utilization of xAPI.
      • Create custom xAPI statements as needed to support learning programs.
      • Consult with Learning Program Managers and Instructional Designer & Developers to assist in identifying program success metrics.
      • Utilize business intelligence tools to develop reports, visualizations, and interactive web-based dashboards.Instructional Design & Development:
        • Collaborate with Learning Program Managers on preliminary needs analysis findings to agree on most appropriate solution(s), (i.e. Classroom, eLearning, virtual synchronous or asynchronous, role plays, simulations, games, videos, job aid, blend, other digital) delivery format and evaluation plan to address identified business need.
        • Responsible for the instructional design and eLearning development of engaging and impactful multi-channel learning and performance solutions and experiences that are aligned with the business strategies and identified goals and objectives for assigned business function.
        • Work collaboratively with business SMEs where required to gather content.
        • Create instructional design documents for review and sign off by all stakeholders.
        • Use a wide variety of software/media/tools to develop content for in class programs, online courses, simulations, webpages, videos, games, infographics, online communities, message boards, discussion forums, performance support tools and other print medium.
        • Develop storyboards, scripts, screenshots and other related materials to develop highly engaging and impactful eLearning solutions.Qualifications & Skills:
          • This individual must be agile, dynamic, and innovative to adapt to our environment of rapid change.
          • Ability to handle multiple tasks and projects simultaneously, establish priorities, organize, and plan work.
          • Strong communication skills, both written and verbal, and ability to communicate at all levels of the organization.
          • Master's Degree in Education, Educational Technologies, Learning Analytics, or related field
          • Experience administrating enterprise-wide learning systems including learning management systems and learning experience platforms
          • Experience working with learning record stores and creating custom xAPI statements
          • Ability to quickly learn other software and systems as required of the position
          • Experience integrating systems with other platforms and tools
          • Knowledge of HTML, CSS, JavaScript
          • Ability to analyze data/metrics from multiple systems and help identify key areas that need attention
          • Quantitative and qualitative data collection and analysis skills
          • Outstanding analytic skills and natural curiosity paired with an ability to maintain a strategic perspective.
          • Demonstrated experience with both the instructional design and eLearning development of solutions in alignment with adult learning theories and instructional design methodologies.
          • Strong ability to develop content into engaging and accessible solutions for multichannel delivery.
          • Advanced ability using Articulate 360 products including Storyline & Rise and Captivate 2019.
          • Strong knowledge of current and emergent trends in eLearning development, educational technologies, virtual, social, and mobile learning.
          • Advanced ability to develop SharePoint sites using SharePoint Designer and SharePoint workflows.
          • Advanced ability using other applications such as Zoom, Canva, Adobe Creative Cloud, Camtasia, SnagIt, Vyond, Audacity and other video and audio editing tools.
          • Advanced ability in voiceover and voice editing
          • Ability to complete videography and video editing projects
          • Graphic design ability to create custom graphics and edit graphics
          • Advanced ability using Microsoft Office Products (Word, PowerPoint, Excel)
          • Strong ability to develop content into engaging and accessible solutions for multichannel delivery including classroom, online courses, synchronous/asynchronous, virtual, simulations, webpages, videos, games, social platforms, mobile and print.
          • Strong ability to conduct quality assurance testing of multichannel solutions against instructional design standards.
          • Knowledge of JavaScript, HTML5, and xAPI an asset.
          • Knowledge of VR and AR authoring tools preferred.
          • Advanced ability using other applications such as Prezi, Visio, Zoom, Canva, Photoshop, Camtasia, SnagIt, Vyond, Audacity and other video editing tools.
          • Advanced ability using Microsoft Office Products (Word, PowerPoint, Excel), and the Adobe Master Creative Suite.
          • Superior interpersonal, presentation, group facilitation, and communication (verbal and written) skills
          • Attention to detail and strong analytical skills.
          • Ability to produce in a fast-paced environment, remain flexible, and adapt to shifting priorities.#LI-TW1#LI-Remote
            It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
            When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team:
            PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.Apply for this job

Keywords: PointClickCare, Catonsville , Learning Systems & Analytics Specialist, Other , Catonsville, Maryland