Company: Gerber Collision & Glass
Posted on: January 15, 2022
Gerber Collision & Glass, MD Baltimore, MD Catonsville, MD
Ellicott City-Ellicott Center DrWe put our team members first.
You'll receive a great salary and benefits, and experience the
support and opportunity you deserve. You're empowered to make
decisions. You control your future.Job Description:Ensure
consistent execution of WOW (Wow Operating Way) plan
Makes appointments for repair using Daily Demand Capacity Planner,
CCC One schedule, and proper scripting.
Ensures the timely retrieval of assignments and obtains necessary
Prepares RO Work Packet- QC checklist, work order, parts list and
windshield tag, by recording data using the proper indicators: R,
NR, or G..
Records any communications with customers or insurance partners
during the repair process in CCC One notes using the appropriate
Confirms rental car information and updates CCC One with rental car
7. Obtains repair authorization documentation in order to
disassemble vehicles for repair planning.
8. Manages ARMS throughout the day to ensure all vehicles appearing
in ARMS are also noted in CCC One.
9. Ensure proper customer closeout with applicable documents,
collect money and including CSI surveys.If you like wild growth and
working with happy, enthusiastic over-achievers, you'll enjoy your
career with us!
Keywords: Gerber Collision & Glass, Catonsville , CSR, Other , Catonsville, Maryland
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