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Solution Architect

Company: Reli Group Inc.
Location: Catonsville
Posted on: November 22, 2021

Job Description:

Responsibilities: Leading and monitoring the technical support and production issues, communicating, and adhering to new procedures, processes, and timelinesProvide guidance to technical solutions for proposalsProvided direction/guidance related to solutions for contractsWork with leadership team to determine technical direction of the companyEstablishing, recommending, and implementing policies to ensure quality, timely addressing all the system issues and tasksResearch modern technologies and develop use cases for federal government programsOversee the day-to-day operations of the production and technical support Act as a senior agent who will drive customer satisfaction through customer focusBe the point of contact when it comes to technical escalationsManage and report on all incoming technical support inquiriesProvide a feedback loop to wider staff and customers on resolved and in progressImplement any necessary preventive measures to reduce incidents and issuesReview all technical support related processes and documentation forPlans the technical requirements to transition a design into a working solution and have a broad understanding of all system operations, software architecture, and relationship to business operationsTechnical thought leadership and SME value to client interactionsAssist in the development of data warehousing blueprints, evaluating hardware and software platforms, and integrating systemsBuild and improve standard operation procedures and troubleshooting documentsRequirements:Bachelor's Degree in Information Technology7+ years' experience as a Technical Lead, Architect or working on solutioning designExcellent communication skills with a strong customer focus Team player with good interpersonal and leadership skillsMust have experience in developing and overseeing design and implementation of modern, web-based software applications that leverage open-source softwareAbility to conduct needs analysis, write instructional objectives, recommend varied instructional models, create learning solutions, and integrate measurement standardsAble to multi-task efficiently under time pressureMust have experience with cloud architectureAble to work with cutting edge technology and assimilate information rapidly Knowledge of Elastic Compute Cloud (EC2), Low-code technology such as ServiceNow or Salesforce, Modern Technologies, Development tools, Microservices, RPA AI, and Machine LearningKnowledge working on data solution strategies, designs, database architecture, metadata and repository solutions, including in cloud environmentsThis role can be completed 100% remoteEEO Employer:RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.HUBZone:RELI Group is an establishedby Jobble

Keywords: Reli Group Inc., Catonsville , Solution Architect, Other , Catonsville, Maryland

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