The Front Desk employee is the face of the club; you are the
person a member sees when he or she first walks
into the club. It is important that this person has a positive,
upbeat personality with great communication ability. The Front Desk
employee wears many hats and should be able to multi task between
answering phone calls, making a Retro Smoothies and assisting
customers. Ideal candidates for the Front Desk position will
possess the following:
A positive upbeat personality.
Effective ability to communicate with customers, coworkers and
The ability to multitask.
Customer service oriented.
Punctual, responsible and detail oriented.
CPR/AED training preferred.
Prior experience in a retail setting is preferred.
Responsibilities of the Front Desk include but not limited
Greeting and checking in members as they come in.
Resolving customer issues in an effective manner.
Membership sales and retention.
Following up with prospects.
Selling in store merchandise such as Retro Smoothies cooler
drinks, pro shop items etc.
Ensuring a safe and clean health club environment for members
Opening and closing the facility if scheduled.
Following company policies and procedures.
All Front Desk employees are to wear company staff shirt along
with either khaki pants or black athletic pant. Sneakers must be
worn. No boots, heals or sandals. Front Desk staff should be well
groomed and neat.
Opening employees are required to be at club 15 minutes prior to
the clubs opening time. This is to ensure all items on the Opening
Checklist are performed before the clubs scheduled opening time.
Closing employees are to close at the established time. Employees
should not count money until all members have left the facility and
the doors are locked.