UX Specialist
Company: International Justice Mission
Location: Washington
Posted on: April 1, 2026
|
|
|
Job Description:
UX Specialist Who We Are International Justice Mission (IJM) is
the global leader in protecting vulnerable people from violence
around the world. Our team of over 1,200 professionals are at work
worldwide in over 30 offices. Together we are on a mission to
rescue millions, protect half a billion, and make justice
unstoppable. We are a global community that cares for one another.
We believe that the way we work is as important as the results we
achieve. We provide professional excellence with joy and
celebration to all those we serve. The Need For over 25 years, IJM
has pioneered the work to protect vulnerable people from violence.
9 out of 9 times in the last decade, IJM’s Justice System
Strengthening Projects have reduced slavery and violence between 50
and 85% for very large populations of people in poverty. As we grow
to expand our impact to protect 500 million people from violence,
we are seeking a UX Specialist to lead the design and development
of intuitive, high-performing digital experiences across IJM.org
and related platforms. The UX Specialist is a senior individual
contributor and thought partner who leads UX strategy, research,
and design while collaborating closely with Web Development,
Creative, Content, SEO, Analytics, and IT partners. The ideal
candidate is a seasoned UX practitioner with experience designing
for complex websites, diverse audiences, and mission-driven
organizations. This position is remote with occasional travel to
our headquarters in the Washington, DC area. It reports to the
Director, Digital and is only available to candidates with the
right to work in the U.S. This position is hybrid (onsite Tuesdays
& Thursdays) if located in the Washington, DC area or remote for
non-local candidates. It reports to the Global Director, Digital
and is only available for candidates with the right to work in the
US. Responsibilities UX Strategy & Leadership Lead UX strategy and
execution for IJM.org and other priority constituent-facing and
internal-facing digital experiences. Define and evolve UX
principles, standards, and best practices across IJM’s digital
ecosystem. Serve as the primary UX thought partner for Creative,
Web Development, Content, SEO, Analytics, and IT stakeholders.
Advocate for user-centered, accessible, and inclusive design
practices across all digital initiatives. Research, Discovery &
Design Plan and conduct UX research, including usability testing,
tree testing, journey mapping, surveys, and qualitative analysis.
Translate research findings and data into clear UX insights,
recommendations, and design solutions. Develop wireframes, user
flows, information architecture, and experience designs for new and
existing initiatives. Apply accessibility and usability best
practices, including compliance with WCAG and Section 508
standards. Collaboration & Experience Optimization Partner with SEO
and analytics stakeholders to ensure UX decisions support
discoverability, engagement, and conversion goals. Collaborate with
content strategists and writers to ensure content structure and
information architecture meet user needs. Support ongoing
experience optimization efforts by applying research insights and
performance data. Provide UX guidance for campaign landing pages
and high-impact digital moments. Platforms, Systems & Governance
Partner with CMS and platform owners to ensure UX best practices
are reflected in templates, components, and content structures.
Provide UX input and guidance for constituent-facing platforms such
as fundraising, events, surveys, and video hosting tools.
Contribute to digital content governance by advising on UX-related
standards, patterns, and documentation. Enablement, Documentation &
Reporting Educate and enable cross-functional partners on UX
principles, patterns, and best practices. Document UX standards,
learnings, and recommendations to support consistency and scale.
Analyze and communicate UX-related insights using research findings
and digital analytics. Education & Experience Bachelor’s degree in
UX, design, human-centered design, marketing, business, or a
related field. 5–7 years of professional experience in UX,
interaction design, or digital experience design. Demonstrated
experience leading UX strategy for complex websites or digital
platforms. Strong portfolio showcasing UX research, wireframing,
and experience design work. Experience collaborating with
developers, content strategists, marketers, and analytics partners.
Working knowledge of SEO, analytics, and content strategy as they
relate to user experience. Technical Competencies Proficiency in
wireframing and design tools such as Figma, Sketch, or Adobe
Creative Suite. Experience conducting research and interview to
uncover user needs and validate design decisions. Experience using
analytics tools (e.g., Google Analytics) to inform UX decisions.
Experience with usability and behavior analysis tools such as
Hotjar, Crazy Egg, Mouseflow, or similar. Familiarity with
CMS-driven websites; experience with Craft CMS is a plus. Basic
understanding of HTML and CSS. Critical Qualities Eager commitment
to IJM's Core Values: Christian, Professional and Bridge-Building.
Highly curious and intellectual rigor. Naturally asks “why?” to
seek patterns and deep understanding, challenges assumptions,
pursues clarity over convenience. Influence over authority: able to
build trusting relationships across teams and levels within the
organization and guide strategy through insight rather than
positional power. Excellent communication skills with an emphasis
on distilling complex information into simple, actionable
recommendations avoids unnecessary complexity. Strong time
management and organizational skills to manage multiple
stakeholders, projects, and priorities while maintaining accuracy
and attention to detail. Application Process Upload Resume, Cover
Letter & Statement of Faith* in one PDF document . *What is a
statement of faith? A statement of faith should describe your
Christian faith and how you see it as relevant to your involvement
with IJM. The statement can either be incorporated into the cover
letter or submitted as a separate document and should include, at a
minimum, a description of your spiritual disciplines (prayer,
study, etc.) and your current fellowship or place of worship. What
does IJM have to offer? Comprehensive Medical/Dental/Vision
benefits Monthly commuter and parking benefits in the DC metro area
Retirement benefit options Paid leave starting at 23 days 12
holidays (plus early release the day prior) Daily, quarterly, and
annual community spiritual formation Robust staff care resources
IJM holds strict safeguarding principles and a zero tolerance to
violations of the Safeguarding Policy, Protection against Sexual
Exploitation, Abuse and Harassment Policy, and Code of Ethics.
Candidate selection is based on technical competence, recruitment,
selection and hiring criteria subject to assessing the candidate’s
value congruence and thorough background, police clearance, and
reference check processes. At IJM, we’re committed to building a
diverse workforce through fair and equitable employment practices.
IJM encourages people of any race, color, age, sex, marital status
or political ideology to apply for employment. While we welcome
everyone into this work, we truly believe that the work we are
doing is God’s work, not our own, and practice spiritual
disciplines together daily. That’s why we legally require under
SEC. 2000e-1 [Section702] of Title VII of the Civil Rights Act of
1964 that all employees practice a mature orthodox Christian faith,
as defined by the Apostles’ Creed. IJM requires a background check,
police clearance and thorough review of references with an
employment offer and/or employment contract.
Keywords: International Justice Mission, Catonsville , UX Specialist, IT / Software / Systems , Washington, Maryland
