Support Transition Manager
Company: AHU Technologies Inc
Location: Washington
Posted on: February 15, 2026
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Job Description:
Job Description Job Description Job Description: Short
Description : The Support Transition Manager works with the Client
Manager to coordinate the shift from on-premises procurement
modules to ERP cloud, oversee daily operations, monitor staff
performance, and resolve operational issues. Complete Description:
The Support Transition Manager (STM) will be responsible for
working with the Client to coordinate the transition of support
from on-premises procurement modules to ERP cloud modules; monitor
staff performance; provide oversight for daily work operations and
related tasks; and resolve operational issues. As directed by the
Client Manager and the PASS Modernization PMO, the Support
Transition Manager shall coordinate with call center resources and
employees to manage and report on daily call center operations;
develop and coordinate the implementation of revised standard
operating procedures; coordinate the implementation of Client
requirements in the cloud system; coordinate the transition of
Client support to the cloud environment; and provide oversight of
call center operations and staff engaged in processing calls,
emails, and remedy tickets. As directed, the Support Transition
Manager shall monitor staff performance, work operations, and
resolve operational problems to ensure the unit operates
efficiently and effectively to meet performance measures. As
directed, the Support Transition Manager shall report to the Client
Manager and the PASS Modernization PMO on the status of the
transition to Oracle Fusion Cloud, staff performance, work
operations, and ticket resolutions to meet performance measures
and/or service level agreements. As directed, the Support
Transition Manager shall ensure that calls for service are answered
in a prompt, courteous, professional, and accurate manner and
ensure information provided to customers is accurate and complete.
As directed, the Support Transition Manager shall act as a liaison
to District agencies and vendors interested in doing business with
the district. As directed, the Support Transition Manager shall
coordinate with other PASS Modernization Project resources and
stakeholders to manage and support the design and development of
revised process guides and quick reference guides for call center
operations. As directed, the Support Transition Manager shall
manage, develop, and coordinate ERP cloud training and training
curriculum for call center staff and resources. As directed, the
Support Transition Manager shall attend, coordinate, facilitate,
and document meetings related to call center operations and the
Client transition to ERP cloud support. As directed, the Support
Transition Manager shall perform other related duties as assigned.
Responsibilities: 1. Organizes, directs, and manages contract
operation support functions, involving multiple, complex, and
inter-related project tasks. 2. Manages teams of contract Support
Personnel at multiple locations. 3. Maintains and manages the
client interface at the senior levels of the client organization.
4. Meets with customer and contractor personnel to formulate and
review task plans and deliverable items. 5. Ensures conformance
with program task schedules and costs. Minimum
Education/Certification Requirements: Bachelors degree in IT or
related field or equivalent experience Technical Skills: Call
center experience at a managerial level Experience in a
procurement-based environment Call center experience PMP
certification Willing to work onsite 4 days a week Flexible work
from home options available.
Keywords: AHU Technologies Inc, Catonsville , Support Transition Manager, IT / Software / Systems , Washington, Maryland
