Remedy Administrator (Job #6433)

Location: Quantico
Posted on: April 25, 2024

Job Description:

The Remedy Administrator will provide the following Remedy services for the Application Development team for both the unclassified and classified systems:

Tier 1 - Remedy Administration

• Provide user account administration for entire USMC Remedy Enterprise System. (Creation/Change/De-activation)

• Provide triage first line support of entire USMC Remedy Enterprise System user base.

Tier 2 – Remedy Administration

• Provide second line support of entire USMC Remedy Enterprise System user base for advanced issues un-resolvable by Tier 1 Remedy Administrators.

• Perform changes to the USMC Remedy Enterprise.

• Develop reports in both Crystal and BMC Business Analytics.

BMC Remedy has been designated as the IT Service Management platform for the client, the USMC. The client environment supports three instances of this product. One of the systems is for the legacy unclassified network, one for the new unclassified network, and one for the classified network. These systems support not only the local command personnel but the entire client enterprise, with a projected customer base of 255,000 users. The BMC Remedy platforms are comprised of integrated application modules to include BMC Atrium CMDB, BMC Service Request Management, BMC Remedy Service Desk: Incident Management, Problem Management, BMC Remedy Change Management, BMC Remedy Release Management, BMC Service Level Management, BMC Remedy Asset Configuration Management, BMC Knowledge Management, and BMC Business Analytics,

Required Skills

Secret clearance

Professional series certification in one technology (e.g. MCSE, MCITP, VCDX.)

IAT 3 / IAM 3 (e.g. CISSP/CASP), Security + maybe considered on a case by case basis with the understanding that IAT III is the requirement

5 Years related experience supporting Remedy administrator

ITIL V3 within 30 days of employment

Required Experience

Experience with BMC Atrium CMDB, BMC Service Request Management, BMC Remedy Service Desk: Incident Management, Problem Management.

Desired experience with BMC Remedy Change Management, BMC Remedy Release Management, BMC Service Level Management, BMC Remedy Asset Configuration Management, BMC Knowledge Management, and BMC Business Analytics,

Keywords: , Catonsville , Remedy Administrator (Job #6433), IT / Software / Systems , Quantico, Maryland