Emerging Store Manager
Posted on: November 19, 2022
Supervises customer service associates and designated hitters.
Responsible for managing front end of the store and making
recommendations on the overall operations of the Pharmacy and
Supports Store Manager with the overall operation of the store to
achieve company deliverables; Works alternate schedule with the
Store Manager with minimal overlap; Assumes responsibilities of all
store activities in the absence of the Store Manager. Essures
proper merchandising, protection of store assets, and improves
store sales and profitability.
Leads and manages store team members, including recruitment,
hiring, performance management, and discipline of direct reports to
ensure teams are engaged and performing their responsibilities to
achieve company deliverables.
Engages customers and patients by greeting them and offering
assistance with products and services. Resolves customer complaints
in a timely manner and answers questions to ensure a positive
customer experience. Models and shares customer service best
Monitors customer service, provides coaching, training, and
develops plans for improvements in both the front-end and pharmacy.
Empowers team members to find the most impactful resolution for
customers; seeks solutions that exceed customer expectations and
Accountable for improving on overall customer service metrics.
Supervises the operation of the store and team members, including
assigning daily activities, delegating tasks to team members,
opening/closing/changing shifts, approving time records, time off
and managing other scheduling conflicts to ensure proper team
Collaborates with external partners to drive the future of their
Walgreen store. Identifies ways to support external partnerships
and services as a resource for Pharmacy Operations Manager in
seeking community outreach opportunities.
Supports Store Manager in leveraging data, analysis, and team
member input to make fact-based decisions, follow-up, and monitor
Supervises the control of the store cash management including but
not limited to register counts, withdraws from bank, armored car
pickups, safe deposits, change orders and oversees all aspects of
Supervises front end and pharmacy inventory, completing
resets/revisions and price changes; analyzes front end and pharmacy
inventory trends to create corrective action plans; trains/coaches
team members to follow inventory standard operating procedures.
Ensures execution of operational feedback from the Store Manager
and District Manager through delegation and supervision of team
Ensures that store interior and exterior are clean and presentable;
manages repair and maintenance; responds to emergencies.
Ensures team members have a working knowledge of all computer and
technology systems and software.
Provides for the safety and well-being of team members; effectively
utilizes the Security Operations Center.
Complies with all company policies and procedures, manages
operations of assigned location including strict compliance with
any and all applicable laws and regulations, including sale of
alcohol, tobacco, fresh food, and pharmacy products.
Completes special assignments and other tasks as assigned.
FULL STORE OPERATION BUSINESS PERFORMANCE MANAGEMENT
Independently analyzes financial and performance data; creates
action plans to support achievement of business deliverables.
Uses operating statements, key performance indicators, and other
relevant tools to engage the team; drive solutions and actions for
store improvement. Collaborates with Store Manager to identify
sales opportunities, gain insights, to ensure growth and
performance of the store through new initiaves as direted by the
Supports Pharmacy during busy periods, including serving as a
pharmacy technician, when necessary.
PEOPLE & PERFORMANCE MANAGEMENT
Primarily responsible for leading and training team members;
provides training, mentoring, coaching, and support to enable team
members' career development. Responsible for team member
discipline, coaching meetings, and makes recommendation regarding
team member performance management, including discipline and
termination when appropriate.
Manages team member performance by assigning responsibilities,
developing performance plans, setting goals and expectations,
observing performance, providing feedback and giving recognition to
enhance effectiveness of individual team members and overall
Acquires and retains talent, builds pipelines to keep store
properly staffed, and ensures a diverse pipeline of future leaders.
Anticipates short and long-term staffing needs, develops talent
plan, manages candidate pool, participates in the interview process
and makes hiring decisions.
Ensures proper procedures are followed for selection, recruitment,
record retention, and training as required by Company policy and
local, state and federal laws.
Establishes a culture of accountability through clear expectations
and performance management, Performance Improvement Plans, and
TRAINING & PERSONAL DEVELOPMENT
Successfully completes Store Manager learning and development
program. Completes all required learning and development courses,
certification, and any training assigned by Store Manager, District
Manager and company leaders.
Monitors own performance, seeks continuous feedback from leader and
team members, and commits to self-development; has an Individual
Development Plan in place.
Obtains and maintains valid pharmacy technician license as required
Communicates regularly with team members through one-on-one
discussions, group meetings to ensure communication is open between
leaders and team members. Actively responds to team member
questions or concerns.
Assists Store Manager in planning and communicating the company and
Bachelor's degree with a solid academic record, all majors welcome
OR High School Diploma/GED and two years of experience in a
supervisory position (does not require experience with direct
Demonstrated leadership abilities that include professional
business ethics, self-motivation, and strong communication skills
and strong business acumen.
Completion of Store Manager training program (LEAP) or willingness
to complete Walgreens Leadership Essentials training (for
individuals placed in ESM role on or after June 1, 2021) within 12
weeks of ESM start date.
Must be fluent in reading, writing, and speaking English (except in
Willingness to work flexible schedule including extended days,
evenings, and weekend hours.
Willingness to accept promotion into a Store Manager position, if
promotion is offered, which could require relocation to a different
Ability to transfer to other Walgreens retail assets located within
the same hiring Area.
Internal candidates: Management experience, including supervising
others, managing, and assigning work. Experience across both
front-end and pharmacy.
External candidates: Business majors. Prior retail or food industry
The following information is applicable for San Francisco, CA
applicants: Pursuant to the San Francisco Fair Chance Ordinance, we
will consider for employment qualified applicants with arrest and
An Equal Opportunity Employer, including disability/veterans.
The following information is applicable to Colorado only, in
accordance with the Colorado Pay Equity Act. Please review the
available benefits and salary available for this position by
clicking here: jobs.walgreens.com/benefits. Walgreens will provide
applicants in other states with information related to the
position, to the extent required by state or local law, by calling
Keywords: Walgreens, Catonsville , Emerging Store Manager, Hospitality & Tourism , Catonsville, Maryland
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