Lab Application Support Analyst

Company: Catalent
Location: Catonsville
Posted on: May 6, 2021

Job Description:

Job DescriptionPosition Overview: Catalent hires people with a passion to make a difference to the health of millions of people globally. Your expertise, coupled with Catalent's advanced technologies and collaboration with thousands of innovative pharmaceutical, biotech and healthcare companies, will help bring life-enhancing products to the people you know and love. Your talents, ideas and passion are essential to our mission; to develop, manufacture and supply products that help people live better, healthier lives. Interested in learning more about life at Catalent? Start hereLab Application Support AnalystThe Lab Application Support Analyst provides technical Level 1 and Level 2 support to the Moda Data management system. This role will collaborate across teams to deliver quality service to end-users. The ideal candidate must have demonstrated experience working in a GXP environment, daily system maintenance, understanding the Audit Trail, change management best practices, database and Helpdesk Troubleshooting.The Lab Application Support Analyst position is critical to patients as this role supports all labs across the Cell & Gene Therapy operations.Responsible for level 1, 2 support of the MODA Lab systemsAssist in Master Data Management, daily maintenance, Audit Trail, and SQL Database toolsAssist in the launching of new business solutions. Coordinate fit-to-business, training, and deployment.Provide application-level support, delivering solutions for incident resolution and identifying business process improvement opportunities.Manage application service and change requests (problem resolution, new features, new structures, configuration settings).Manage expectations with key stakeholders as to delivery and status of the deliverable.Create/recommend system solutions and modifications that increase productivity.The Candidate Bachelor's degree in Computer Science, Information Systems, or Engineering Required1-2 of Lab-application implementation and supportMust have excellent customer / end-user service skillsStrong analytical and problem-solving skillsAbility to lead and manage all aspects of a projectCatalent's standard leadership competencies that are used to interview and for Performance & Development: Leads with Integrity and RespectDelivers ResultsDemonstrates Business AcumenFosters Collaboration and TeamworkChampions ChangeEngages and InspiresCoaches and DevelopsPosition BenefitsDiverse, inclusive cultureCompetitive salary401(k) retirement savings plan with company matchEducational assistance/reimbursement19 days' Paid time offMedical, dental, and vision insuranceLife insuranceFlexible spending accountEmployee discount programsRobust Employee Referral ProgramCatalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.Catalent is committed to the health and safety of its employees, visitors and the customersand patients we serve. As a result of the global pandemic, we have modified many of our recruitment and on-boarding processes to maintain everyone's safety. The Human Resources teams will communicate all necessary safety processes and procedures throughout each stage.personal initiative. dynamic pace. meaningful work.Visit www.catalent.com/careers to explore career opportunities.Catalent is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation or gender identity. If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.Notice to Agency and Search Firm Representatives:Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Keywords: Catalent, Catonsville , Lab Application Support Analyst, Healthcare , Catonsville, Maryland