IT DIRECTOR II
Company: State of Maryland
Location: Baltimore
Posted on: May 4, 2024
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Job Description:
GRADE22 \r LOCATION OF POSITION653 W. Preston St.,\rBaltimore,
MD 21201\r Main Purpose of JobThe IT Deputy Director manages
day-to-day operations of the IT Division. The division supports the
agency mission by designing, implementing, and managing the network
infrastructure, data backup systems, physical and virtual server
environments; laptop and desktop deployments; strategies for
disaster recovery; and helpdesk services for agency hardware and
software issues. The division works with allied agencies on which
MIEMSS depends for IT resources such as internet
connectivity.\r\rThe IT Deputy Director will collaborate with the
agency's Communications, Data Management, and EMRC/SYSCOM divisions
to address issues that crossover operational boundaries such as
VOIP, network environment, software acquisition, computer security
and database server management. The position will provide project
management assistance to other agency divisions when requested (and
as division time permits) and will provide leadership in the
development of standard project management processes for the
agency. The IT Deputy Director will direct and supervise the
day-to-day activities of IT technical staff ensuring that project
priorities established by the Chief Information Officer are met.
POSITION DUTIESTechnical:\r\r\r Manage, maintain, and update
Virtual networks\r Manage, maintain, and update infrastructure
hardware\r Manage, maintain, and update client/server operating
system networks\r Support multiple agency applications\r Work with
Chief Information Officer to identify strategies for providing
availability of IT resources during failure of primary resources -
examples include backup systems and disaster
recovery\r\r\r\rPersonnel Management:\r\r\r Coordinate training
opportunities to keep staff skills, knowledge and abilities
current\r Schedule personnel assigned to IT Division to meet agency
needs. Adjust scheduled and authorize overtime\r Work with the
Chief Information Officer to ensure that IT personnel have clear
objectives that are being met\r Perform PEP reviews on assigned
staff\r\r\r\rProject Management:\r\r\r Manage project lifecycles\r
Coordinate and communicate with Chief Information Officer to ensure
information technology needs are met\r Coordinate operations with
Data Services, Communications Engineering Services, and
EMRC/SYSCOM\r Coordinate equipment needs - new purchases,
maintenance and upgrades\r Secure consultant/contractor service as
needed to support agency IT initiatives as appropriate\r Apply
project management techniques to significant IT projects and
supports other agency managers with project management guidance as
able\r\r\r\r\rHelp Desk Management:\r\r\r Manage and coordinate
help desk troubleshooting, issue, resolution, and services for
agency hardware and software------\r Work with IT staff to assure
that accurate inventory of equipment assigned to IT is maintained
and also assurer that accurate inventory of agency IT equipment and
software assets is maintained\r Assist with help desk or network
troubleshooting or operational issues as necessary to maintain the
operation and security of agency networks, applications and data
assets\r\r\r\rProduct Life Cycle Management:\r\r\r Monitor and
coordinate hardware, software, and application lifecycles, and
related development and planning\r\r\r\rOn-Call:\r\r\r Shared
responsibility for 24/7 on-call needs to maintain agency
information technology systems\r\r\r MINIMUM
QUALIFICATIONSEducation: Bachelor's degree from an accredited
college or university in Information Management, Information
Technology, IT Management, or related computer science area of
study\r\r\rExperience: Minimum five (5) years of progressive IT
experience, including, at least three (3) years of experience
managing technical teams in multiple areas of Information
Technology including help desk technicians, database
administrators, application developers, server administrators, etc.
Proven experience managing and leading multidisciplinary teams in
complex IT projects, Ability to work effectively in a fast-paced,
dynamic environment and adapt to changing priorities.\r DESIRED OR
PREFERRED QUALIFICATIONSThe desired candidate should possess:\r\r\r
Experience using Cisco products\r Experience working in one or more
IT operations fields\r Strong interpersonal, communication, and
leadership skills\r Excellent analytical, prioritization, and
problem-solving skills\r Demonstrated experience overseeing the
large scale implementation of a technology solution\r Documented
ability to manage and prioritize tasks and projects, deliver them
on time and within budget\r Experience creating, implementing,
documenting, and ensuring compliance to Standard Operating
Procedures (SOPs) for all aspects of IT operations.\r\r\r LICENSES,
REGISTRATIONS AND CERTIFICATIONSNetwork+\r\r\rSecurity+\r\r\rCISSP
(Certified Information Systems Security Professional)\r\r\rCompTIA
(CySA+)\r\r\rGIAC (Global Information Assurance Certification)\r
SELECTION PROCESSPlease make sure that you provide sufficient
information on your application to show that you meet the
qualifications for this recruitment. All information concerning
your qualifications must be submitted by the closing date.---We
will not consider information submitted after this
date.---Successful candidates will be ranked as Best Qualified,
Better Qualified, or Qualified and placed on the---eligible
(employment) list for at least one year.\r---\r---\r---\r
BENEFITSSTATE OF MARYLAND BENEFITS\r---\r FURTHER INSTRUCTIONS\rFor
education obtained outside the U.S., a copy of the equivalent
American education as determined by a foreign credential evaluation
service must be provided prior to hire.\rOnline applications are
highly recommended. However, if you are unable to apply
online,---the paper application and supplemental questionnaire may
be submitted to:---Department of Budget and Management, Recruitment
and---Examination Division, 301 W. Preston St., Baltimore, MD
21201.---Paper application materials must be received in our
office---by the---closing date for the recruitment. No postmarks
will be accepted.\rFor questions regarding this recruitment, please
contact the---DBM Recruitment and---Examination Division at
Application.Help@maryland.gov---or 410-767-4850,---MD TTY Relay
Service 1-800-735-2258.\rWe thank our Veterans for their service to
our country.\rPeople with disabilities and bilingual candidates are
encouraged to apply.\rAs an equal opportunity employer, Maryland is
committed to recruitment, retaining and promoting employees who are
reflective of the State's diversity.\r
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Keywords: State of Maryland, Catonsville , IT DIRECTOR II, Executive , Baltimore, Maryland
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