Revenue Cycle Service Manager

Company: PointClickCare
Location: Catonsville
Posted on: March 9, 2023

Job Description:

For more than 20 years, PointClickCare has been the backbone of senior care. We've amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we've become the most expansive, full-continuum care collaboration network, offering care teams immediate, point-of-care access to deep, real-time insights at every stage of a patient's journey.For more information on PointClickCare, please connect with us on and . Position Summary: Reporting to the Service Delivery Leader, Revenue Cycle Management, the Revenue Cycle Services Manager is responsible providing subject matter expertise (SME) in all areas of revenue cycle operations to a diverse set of clients within the Long-Term and Post-Acute Care (LTPAC) markets. With your previous background in healthcare revenue cycle management, you will operationalize end-to-end workflows, billing, reimbursement & collections processes for all contracted revenue cycle services. You will leverage PointClickCare's latest Revenue Cycle Management Platform to drive and enable strategic financial objectives for our customers. This person interfaces with and presents information to clients regarding all matters as it pertains to revenue cycle services and operations. You will work with our customers and stakeholders to ensure effective delivery and outcomes of revenue cycle services contracts With excellent organizational skills and healthcare billing experience, this position will inform and educate customers on best practices to assure optimum revenue cycle services performance. The Revenue Cycle Services Manager is a trusted business advisor, building and maintaining strong working relationships with customers and other key stakeholders to identify and meet long term business needs. For you, no task feels too small and no challenge impossible. This position may require travel to client sites from time to time. Key Responsibilities: - Responsible for the delivery and outcomes of revenue cycle services contracts - Single point of contact for all day-to-day needs for assigned clients for contracted revenue cycle services- Comprehensively plan, develop, execute, lead and monitor client implementations and ongoingservice deliverables- Educate, communicate and provide actionable insights and recommendations to clients and key stakeholders to ensure exceptional service delivery- Champion innovation and implementation of new processes and methodologies, and support change management with the client and key stakeholders related to assigned revenue cycle services- Effectively manage communications and follow up between key customer staff and associated stakeholders- Ensures timely tracking of payer and regulatory changes and keeps appropriate staff notified of changes and/or updates that impact reimbursement for assigned clients- Informs decisions regarding workflows and processes related to revenue cycle services- Supports operations, as appropriate, in calls or face-to-face meetings with customers to resolve documentation requirements related to reimbursement issues- Assess and train customer on duties related to revenue cycle requirements to facilitate company's successful billing operations- Develop and drive efficiencies and process automation and assist in building lightweight infrastructure to support business objectives- Coordinate service deliverables with all business partners to ensure objectives are met and continuity in results.- Reviews, analyzes and interprets accounts receivable data to monitor progress toward established revenue cycle goals; identifies deterrents to success and implements improvements as necessary to enhance efficiencies and results- Conducts monthly A/R reviews with customers and key stakeholders to ascertain status of accounts, discuss collection strategies, and drive continuous improvement Required Experience: - Post-secondary education, preferably in Accounting or equivalent experience in health care revenue cycle management- Subject Matter Expert in the areas of Private Pay, Medicare, Medicaid, Applied Income, and Managed Care reimbursement and regulations for Skilled Nursing Facilities- Understanding and articulating the value of revenue cycle services and ways in which financial performance can be improved and ROI attained - Capable of presenting complex claims billing workflow information in an easy to understand format- Expertise in configuration of and proper documentation in PointClickCare Financial to ensure revenue is optimized- Excellent organizational and analytical skills.- Excellent interpersonal and customer relations skills.- A passion for teamwork, collaboration, and the ability to partner with and influence cross-functional personnel- Analytical self-starter with strong business judgment- Excellent project management skills with sharp attention to detail.- Solid written and verbal communication skills, with the ability to communicate technical accounting requirements to a non-technical audience- Demonstrate leadership skills in motivation, managing change, delegation, conflict resolution, and written and oral communication. Facilitate regular team meetings.- Comfortable making decisions in ambiguous situations and doing things for the first timeIt is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare's human resources team: PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Keywords: PointClickCare, Catonsville , Revenue Cycle Service Manager, Executive , Catonsville, Maryland