SERVICE MANAGER
Company: Antwerpen Automotive
Location: Baltimore
Posted on: February 18, 2026
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Job Description:
Job Description Job Description Pay $60,000 - $150,000 per year
Job type Full-time Full job description Service Manager Antwerpen
Auto Group Contact Linda Peters 410-459-1780 cell Skills: Antwerpen
is seeking an experienced Service Manager looking to lead an
experienced team of service advisors. The successful candidate will
be responsible for managing service advisors and making sure that
our service department providing excellent customer service,
scheduling appointments, and providing estimates and
recommendations for repairs. The Service Manager must be able to
communicate effectively with both customers and advisors, aid the
team in setting and completing their goals, and manage the workflow
of the service department, ensuring that all jobs are completed in
a timely manner. Responsibilities: Set and maintain service
advisors, monthly, quarterly and yearly goals. Ensure that
customers are being provided with excellent customer service.
Develop and implement service policies and procedures Monitor
Service Advisor-Customer interactions and help provide accurate
information when needed. Manage department budget and expenses
Collaborate with other departments to ensure seamless operations
Maintain accurate records of customer interactions and
transactions. Resolve customer complaints and issues in a timely
and professional manner Assist customers in understanding their
repair needs, costs, and timeframe. Requirements: Proven experience
as a Service Manager or similar role Excellent leadership and
management skills Strong customer service orientation Excellent
communication and interpersonal skills Ability to analyze and
interpret data Strong problem-solving and decision-making skills
Job Type: Full-time Salary: $60,000.00 - $150,000.00 per year
Benefits: Dental insurance Health insurance Paid time off Vision
insurance
Keywords: Antwerpen Automotive, Catonsville , SERVICE MANAGER, Customer Service & Call Center , Baltimore, Maryland
