Verizon Customer Service Relations Associate
Company: Empire Management Group, Inc
Location: Philadelphia
Posted on: July 15, 2025
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Job Description:
Become a vital force in connecting a top telecom brand with its
customers! As a Verizon Customer Service Relations Associate,
you'll be empowered to deliver personalized support and demonstrate
how advanced technology enhances daily life. Your role will be
crucial for maintaining Verizon's reputation for reliability and
innovation. Leverage your communication skills and problem-solving
abilities to build lasting trust and consistently deliver
exceptional experiences. When you join Empire Management, you’re
evolving with us. We select people for who they are, not just to
fill in a position. We want to help you get where you want to go.
We prioritize your growth because when our people shine, as a firm,
we excel as well. If you're a passionate individual driven by
growth and a positive company culture, we may be the ideal platform
for you to launch a long-term career. Verizon Customer Service
Relations Associate Key Duties: Act as the main point of contact
for Verizon customers, addressing inquiries related to billing,
plan changes, technical issues, and general account information.
Identify customer needs to offer customized solutions and promote
the newest Verizon 5G services, devices, and special offers.
Develop and maintain comprehensive knowledge of Verizon 5G's
wireless plans, promotions, and devices to effectively educate and
advise customers. Work with internal teams to quickly and
professionally resolve customer issues, aiming for high levels of
satisfaction and customer retention. Maintain accurate records of
customer interactions, sales, and service activities within CRM
systems. Attend team meetings and regular training sessions
alongside Verizon Customer Service Relations Associates to remain
up-to-date on new products and service developments.
Keywords: Empire Management Group, Inc, Catonsville , Verizon Customer Service Relations Associate, Customer Service & Call Center , Philadelphia, Maryland
