Operations Manager - Short Term Family Housing
Company: Hillcrest Children Center
Location: Washington
Posted on: February 13, 2026
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Job Description:
Job Description Job Description Hillcrest Children & Family
Center is a non-profit organization dedicated to the provision of
comprehensive, evidence-based mental health services in Washington,
DC. We are committed to fostering community awareness, eliminating
systemic barriers, and delivering compassionate, high-quality care
to individuals navigating housing challenges. The Operations
Manager oversees building maintenance, safety, and contractor
coordination. This role ensures the physical environment remains
safe, functional, and compliant with regulations. Rapid response to
maintenance issues is critical in a 24/7 housing environment
serving families with children. Essential Duties and
Responsibilities Conduct regular walk-throughs to ensure the
facility meets local health, safety, and building codes which may
include fire drills and emergency preparedness Manage relationships
with external contractors for repairs, HVAC maintenance, pest
control, and janitorial services Monitor the operational budget for
the project Responsibility for resident safety. Working knowledge
of DC building codes, ADA requirements, and OSHA safety standards
Ensure rooms are cleaned, repaired, and restocked immediately after
a resident departs Coordination with multiple vendors Prevent
disruptions, ensure compliance, and maintain a stable living
environment Rapid problem-solving in crisis situations Work outside
of standard business hours, through on-call rotation, to assist or
manage participant crisis Manage high-stress caseloads and maintain
continuity of care for families during critical stabilization
periods. Qualifications: High School or GED required Bachelor’s
degree in Business Administration, Facilities Management, Human
Services, or a related field preferred 1-3 years professional
experience working in a non-profit or residential setting,
behavioral health or housing program. 1-3 years experience working
directly with people in a service-oriented field such as property
management, hotel operations, or apartment leasing is beneficial. A
sound understanding of mental health, housing requirements, and
behavioral health programs Reliable transportation for
community-based visits is required Bilingual candidates are
strongly encouraged to apply Benefits Affordable Medical, Dental,
and Vision Insurance 401K Retirement Plan Paid Time Off (PTO) and
Sick Leave Paid Company Holidays Life Insurance Opportunities for
professional development and leadership training Employee
Assistance Programs (EAP) Position Type Full-Time We invite
qualified candidates who are aligned with our mission of
compassionate, high-quality care to submit their application.
Priority consideration may be given to qualified candidates who are
residents of the District of Columbia.
Keywords: Hillcrest Children Center, Catonsville , Operations Manager - Short Term Family Housing, Construction , Washington, Maryland
